Obtaining replacement license files

You may have an instance in which you must obtain new license files. For example, backups do not include the actual license files. So when you restore a backup, you must re-register your licenses. If you cannot locate your license files, you can obtain new ones on the Symantec Licensing Portal.
The basic product functionality for Symantec Messaging Gateway requires a single license. However, in addition to this license, you can obtain a license to enable Symantec Content Encryption. Content encryption lets you encrypt outbound messages for greater security and to track statistics for those messages through the Control Center.
Symantec Messaging Gateway stores the license serial numbers locally on the appliance. These serial numbers appear on the
Administration > Hosts > Licenses
page. As a best practice, you should write down these numbers.
A backup restoration does not affect your licenses. However, if you restore a backup on an unlicensed appliance, no serial numbers appear.
  1. To obtain replacement license files
  2. In the Control Center, click
    Administration > Hosts > Licenses
    .
    The serial numbers for all of the licenses that you registered appear on the
    Licenses
    page.
  3. Make a note of all of the serial numbers for the license files that you need to obtain.
  4. On the Internet, go to the following URL:
  5. Click
    Login
    from the top-right corner of the page. Enter your username and password, and click
    Sign In
    ..
    If you do not have a username and password for support.broadcom.com, click
    Register
    .
  6. Download the license key file for your Symantec Messaging Gateway per the details in this KB article.
  7. Install your license file.