Re-installing Symantec EDR onto the S550 appliance from a USB stick

Before you begin, ensure that the Symantec host is racked and the serial port is connected to a serial terminal. The serial connection is 9600 baud, 8 bit no parity.
  1. To perform a USB stick installation
  2. Obtain an ISO image from Symantec.
  3. Create a bootable USB stick.
    • For Windows: 
      If your running Windows, download a third-party utility that lets you overlay an ISO on a USB drive or a device that can emulate a DVD drive.
    • For Linux:
      Click the following link to learn more about how to create a bootable USB stick on Linux:
    • For Mac:
      A. List the mounted devices.
      For example:
      List the mounted devices: Last login: Thu Jul 5 09:13:15 on ttys001 M021204TKG3QD:Downloads john_doe$ diskutil list /dev/disk0 (internal): #: TYPE NAME SIZE IDENTIFIER 0: GUID_partition_scheme 500.3 GB disk0 1: EFI EFI 314.6 MB disk0s1 2: Apple_CoreStorage SymMacSOE 499.3 GB disk0s2 3: Apple_Boot Recovery HD 650.0 MB disk0s3 /dev/disk1 (internal, virtual): #: TYPE NAME SIZE IDENTIFIER 0: Apple_HFS SymMacSOE +499.0 GB disk1 Logical Volume on disk0s2 DDDDFDA9-6016-4FD7-8815-B4C1D7190788 Unlocked Encrypted /dev/disk2 (disk image): #: TYPE NAME SIZE IDENTIFIER 0: Apple_partition_scheme +24.2 MB disk2 1: Apple_partition_map 32.3 KB disk2s1 2: Apple_HFS Flash Player 24.2 MB disk2s2 /dev/disk3 (external, physical): #: TYPE NAME SIZE IDENTIFIER 0: GUID_partition_scheme *2.0 TB disk3 1: EFI EFI 209.7 MB disk3s1 2: Apple_HFS BackupMcBackface 2.0 TB disk3s2 /dev/disk4 (external, physical): #: TYPE NAME SIZE IDENTIFIER 0: CDROM *15.9 GB disk4
      In this example, the USB stick is
      /dev/disk4
      .
      B. Unmount the device.
      For example:
      M021204TKG3QD:Downloads john_doe$ diskutil unmountDisk /dev/disk4 Unmount of all volumes on disk4 was successful
      C. Write ISO image onto the USB stick.
      In this example, the USB stick is on
      /dev/disk4
      .
      M021204TKG3QD:Downloads john_doe$ sudo dd if=./ATP-4.0.0-3.iso of =/dev/disk4 bs=1m Password: 2390+1 records in 2390+1 records out 2506612736 bytes transferred in 776.888341 secs (3226477 bytes/sec)
      The process of writing remounts the volume.
      D. Unmount the volume so that you can remove the device.
      For example:
      M021204TKG3QD:Downloads john_doe$ diskutil list /dev/disk0 (internal): #: TYPE NAME SIZE IDENTIFIED 0: GUID_partition_scheme 500.3 GB disk0 1: EFI EFI 314.6 MB disk0s1 2: Apple_CoreStorage SymMacSOE 499.3 GB disk0s2 3: Apple_Boot Recovery HD 650.0 MB disk0s3 /dev/disk1 (internal, virtual): #: TYPE NAME SIZE IDENTIFIER 0: Apple_HFS SymMacSOE +499.0 GB disk1 Logical Volume on disk0s2 DDDDFDA9-6016-4FD7-8815-B4C1D7190788 Unlocked Encrypted /dev/disk2 (disk image): #: TYPE NAME SIZE IDENTIFIER 0: Apple_partition_scheme +24.2 MB disk2 1: Apple_partition_map 32.3 KB disk2s1 2: Apple_HFS Flash Player 24.2 MB disk2s2 /dev/disk3 (external, physical): #: TYPE NAME SIZE IDENTIFIER 0: GUID_partition_scheme *2.0 TB disk3 1: EFI EFI 209.7 MB disk3s1 2: Apple_HFS BackupMcBackface 2.0 TB disk3s2 /dev/disk4 (external, physical): #: TYPE NAME SIZE IDENTIFIER 0: CDROM *15.9 GB disk4 M021204TKG3QD:Downloads john_doe$ diskutil unmountDisk /dev/disk4 Unmount of all volumes on disk4 was successful
  4. Plug the USB stick into the USB port.
  5. Press
    CTRL-D
    at the beginning of the BIOS to boot to the device.  
    This task puts the USB device first in the boot order and the HDD second.  The host boots from the device and the grub menu appears.
  6. Select the option
    Test this media & install ATP
    .
    The install occurs automatically and can take up to 30 minutes. The host reboots after the installation is complete. Do not shut off the host until the login prompt appears.
  7. After the reboot completes, log in as an administrator and perform the bootstrap.