Google Cloud Platform (GCP) migration FAQ

This information is subject to change. Please check back often for updates.
Symantec's integration into Broadcom has presented operational and business opportunities that will enable us to sharpen our focus on delivering industry-leading security software for our customers. To help accelerate our cloud roadmap and strengthen integrations within our portfolio, we are moving from Amazon Web Services (AWS) to the Google Cloud Platform (GCP).
What are the benefits of this migration?
Benefits:
  • Accelerated development of transformational cloud services
  • Reduced latency for service-to-service communications
  • Virtually infinite scale and improved resilience
  • Strengthened infrastructure compliance certifications
  • Reduced reliance on congested public internet routes
To achieve this, our cloud services that currently operate in a combination of co-located data centers and AWS will be migrated to GCP. This transition will provide significant customer value and simplification of our operational environment. We want to stress that our applications and services are not changing; only the underlying infrastructure is changing.
Will I have to make changes as a result of this migration?
In anticipation of our coming migration, you will need to allow (whitelist) the IP addresses/URLs for traffic to and from GCP. Console logins will be moving from Norton Secure Login (NSL) to Okta.
Network configuration in GCP
For details on network configurations please refer to this page.
What will be migrated?
Symantec Endpoint Protection (SEP) Mobile will be migrated from AWS to GCP.
What is the migration timeline?
SEP Mobile will migrate to GCP in two distinct phases:
  • January 9, 2021
    : All customers provisioned in our EU data center will be migrated to GCP.
  • January 23, 2021
    : All customers provisioned in our US data center will be migrated to GCP.
Expected downtime
  • January 9
    : Customers with SEP Mobile environments based in the EU may experience up to 6 hours of downtime between
    05:00 - 11:00 UTC
    . Customer data will be migrated to the GCP data center in Saint-Ghislain, Belgium.
  • January 23
    : Customers with SEP Mobile environments based in the US may experience up to 12 hours of downtime between
    08:00 - 20:00 UTC
    . Customer data will be migrated to the GCP data center in Monck's Corner, South Carolina.
Where are the GCP data centers for SEP Mobile located?
  • Monck's Corner, South Carolina, USA
  • St. Ghislain, Belgium
Does Symantec have any plans to use any other GCP regions outside of the US and Europe?
Symantec's current priority will be to migrate existing infrastructure to GCP infrastructure in the same regions where we are located today. There are no near-term plans to expand to any new locations, but Symantec continues to monitor market demand.
Why GCP?
Google is the world's largest and most diverse hyper-scale cloud application provider. Their powerful network and platform technologies will benefit all of Symantec's cloud-delivered services. Google's high-speed network on-boards customer-to-SEP traffic closer to the end user, reducing reliance on congested public internet routes. Google’s platform is capable of delivering virtually unlimited compute on-demand, significantly increasing our ability to scale quickly to meet customer needs.
Other key features:
  • GCP maintains a strong privacy policy and is separate from Google's consumer business, ensuring that your data is not subject to any form of data mining.
  • All the security controls built into our application today will be carried into GCP.
  • All the security controls built into our application today will be carried into GCP.
  • Our environment in GCP will be fully isolated from other tenants.
  • GCP is trusted by leading brands, including large financial institutions.
In simple terms, what does this migration mean?
Put simply, we are moving to a new data center provider that also supplies compute and network infrastructure. This frees us from having to manage physical infrastructure, enhancing our focus on our core business.
How will this impact SEP Mobile’s SOC II Type 2 certification?
SEP Mobile will refresh its SOC 2 Type 2 certification after the GCP migration has been completed. To receive a copy of our latest SOC II Type 2 report, please reach out to your sales representative.