Restoring the database

If the database gets corrupted or you need to perform disaster recovery, you can restore the database. To restore the database, you must first have backed it up. See:
You must restore the database using the same version of Symantec Endpoint Protection Manager that you used to back up the database. You can restore the database on the same computer on which it was installed originally or on a different computer.
The database restore might take several minutes to complete.
To restore the database with a database backup:
  1. Stop the management server service. See:
  2. On the
    Start
    menu, click
    All Programs > Symantec Endpoint Protection Manager > Symantec Endpoint Protection Manager Tools > Database Back Up and Restore
    .
  3. In the
    Database Back Up and Restore
    dialog box, click
    Restore
    .
  4. Click
    Yes
    to confirm the database restoration.
  5. In the
    Restore Site
    dialog box, select the backup database file, and then click
    OK
    .
  6. Locate the copy of the backup database file that you made when you backed up the database. By default, the backup database file is named
    date_timestamp
    .zip.
  7. Click
    OK
    .
  8. Click
    Exit
    .
  9. Restart the management server service.
To restore the database without a database backup:
You may need to restore the database without a database backup in the following cases:
  1. Back up the policy files.
    You import the exported policy files after you reinstall the database.
  2. If you have multiple domains, create a text file named SEPBackup.txt and add any domain IDs. (Optional)
    To save the management server information, add the IP address and host name of the management server to the file.
  3. Stop the management server service. See:
  4. Reconfigure the management server using the Management Server Configuration Wizard and the recovery file. See:
  5. On the reconfigured
    Symantec Endpoint Protection Manager
    , in the following file:
    SEPM_Install
    /tomcat/etc/conf.properties
    The default for
    SEPM_Install
    is C:/Program files (x86)/Symantec/
    Symantec Endpoint Protection Manager
    .
    Change:
    scm.agent.groupcreation=false
    to
    scm.agent.groupcreation=true
    This edit enables the automatic creation of client groups. Otherwise, the clients to reappear in the default group as they check in.
    Clients can communicate with
    Symantec Endpoint Protection Manager
    , but only re-appear in the console only after their next check-in.