Symantec Endpoint Protection Installation and Administration Guide

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Updating client policies

You can update the policies on the
Symantec Endpoint Protection
 client computer if you do not think you have the latest. If the client does not receive the update, there might be a communication problem.
Check the policy serial number to check whether your managed client computers can communicate with the management server.
You can only manually update the policy on the client computer. If policy settings prevent you from opening the user interface or the notification area icon, you may not be able to manually update the policy.
No command exists in
Symantec Endpoint Protection Manager
 to manually prompt the client to update policies. The client checks in for policy updates based on its update method of pull mode or push mode.
To update the client policy on the client from the Windows taskbar:
  1. In the Windows taskbar, in the notification area, right-click the
    Symantec Endpoint Protection
     icon.
  2. Click
    Update Policy
    .
To update the client policy from the client user interface:
  1. In the client, click
    Help > Troubleshooting
    .
  2. In the
    Troubleshooting
     dialog box, in the left column, click
    Management
    .
  3. On the
    Management
     panel, under
    Policy Profile
    , click one of the following:
  4. Click
    Update
     to update the policy directly from the management console.
  5. Click
    Import
     to import the policy with one that was exported from the management console. Follow the prompt to select the policy file to import.