Logging on to the
Symantec Endpoint Protection Manager
console

You log on to the
Symantec Endpoint Protection Manager
console after you install
Symantec Endpoint Protection Manager
. You can log on to the console in either of two ways:
  1. Locally, from the computer on which you installed the management server.
    You can also access the reporting functions from a standalone web browser that is connected to your management server.
  2. Remotely, from any computer that meets the system requirements for a remote console and has network connectivity to the management server. You can log on to the remote web console or the remote Java console.
For security, the console logs you out after a maximum of one hour. You can decrease this period of time.
Logging on to the console locally
To log on to the console locally:
  1. Go to
    Start > Programs >
    Symantec Endpoint Protection Manager
    >
    Symantec Endpoint Protection Manager
    .
  2. In the
    Symantec Endpoint Protection Manager
    logon dialog box, type the user name (
    admin
    by default) and the password that you configured during the installation.
    Optionally check
    Remember my user name
    ,
    Remember my password
    or both, if available.
    If the console has more than one domain, click
    Options
    and type the domain name. Adding a domain
  3. Click
    Log On
    .
Logging on to the console remotely
To log on remotely, you need to know the IP address or the host name of the computer on which the management server is installed. Also, make sure that your web browser Internet options let you view content from the server you log on to and that the web browser is supported. For a list of supported web browsers, see:
To find the IP address or host name:
  1. Log on locally.
  2. On the
    Home
    page under
    Favorite Reports
    , click
    Risk Distribution by Protection Technology
    .
  3. At the bottom of the
    Risk Distribution by Protection Technology
    dialog box, look for the text: You can launch the Symantec Endpoint Protection Manager using:
    http://SEPMServer:9090/symantec.html
    .
When you log on remotely, you can perform the same tasks as administrators who log on locally. What you can view and do from the console depends on the type of administrator you are. Most administrators in smaller organizations log on as a system administrator. On Microsoft Windows Server 2008 and Windows 7, you must have administrative privileges on the computer where you access the remote console and you must run it using administrative privileges. You can configure the console icon or
Start
menu item to launch using your administrative privileges.
To launch the remote console with administrator privileges:
  1. Right-click the
    Symantec Endpoint Protection Manager Console
    icon on the Windows desktop or the
    Symantec Endpoint Protection Manager Console
    entry on the
    Start
    menu.
  2. Click
    Properties
    >
    Advanced
    >
    Run as Administrator
    or
    More
    >
    Run as administrator
    .
For Windows Server 2016, use the host name of the computer on which the management server is installed.
If you installed the remote Java console with an earlier version of the product, you must reinstall it when you upgrade to a later version. Starting in 14.3, you cannot log on to the Symantec Endpoint Protection Manager thick remote console if you run a 32-bit version of Windows. The Oracle Java SE Runtime Environment no longer supports 32-bit versions of Microsoft Windows. As of 14.3, the remote web console uses JRE version 11.
To log on to the console remotely:
  1. Open a supported web browser and type the following address in the address box:
    http://
    SEPMServer
    :9090/symantec.html
    Where
    SEPMServer
    is the host name or IP address of the management server.
    IP addresses include IPv4 and IPv6 (14.2 and later). You must enclose the IPv6 address with square brackets. For example:
    http://[
    SEPMServer
    ]:9090/symantec.html
  2. On the
    Symantec Endpoint Protection Manager
    console Web Access page, click the desired console type.
    - If you click
    Symantec Endpoint Protection Manager
    Web Console
    , a secure webpage loads so you log on remotely without the use of the Java Runtime Environment (JRE).
    - If you click
    Symantec Endpoint Protection Manager
    Console
    , the computer from which you log on must have the JRE installed to run the Java client. If it does not, you must download and install it. Follow the prompts to install the JRE, and follow any other instructions provided.
    The other option is not a remote management solution. You can click
    Symantec Endpoint Protection Manager
    Certificate
    to prompt you to download the management console's certificate file. You can then import this file into your web browser if needed.
  3. If a host name message appears, click
    Yes
    .
    This message means that the remote console URL that you specified does not match the
    Symantec Endpoint Protection Manager
    certificate name. This problem occurs if you log on and specify an IP address rather than the computer name of the management server.
    If the webpage security certificate warning appears, click
    Continue to this website (not recommended)
    and add the self-signed certificate.
  4. Follow the prompts to complete the logon process.
    When you log on for the first time after installation, use the account name
    admin
    .
    Depending on the logon method, you may need to provide additional information. For instance, if the console has multiple domains, click
    Options
    and provide the name of the domain to which you want to log on.
  5. If you use the Java-based console, you may have the option to save the user name and password. Click
    Log On
    .
    You may receive one or more security warning messages as the remote console starts up. If you do, click
    Yes
    ,
    Run
    ,
    Start
    , or their equivalent, and continue until the console appears.
    You may need to accept the self-signed certificate that the
    Symantec Endpoint Protection Manager
    console requires.