Logging on to the Symantec Endpoint Protection Manager console
Symantec Endpoint Protection Managerconsole
You log on to the
Symantec Endpoint Protection Managerconsole after you install
Symantec Endpoint Protection Manager. You can log on to the console in either of two ways:
- Locally, from the computer on which you installed the management server.You can also access the reporting functions from a standalone web browser that is connected to your management server.
- Remotely, from any computer that meets the system requirements for a remote console and has network connectivity to the management server. You can log on to the remote web console or the remote Java console.
For security, the console logs you out after a maximum of one hour. You can decrease this period of time.
Logging on to the console locally
To log on to the console locally:
- Go toStart > Programs >.Symantec Endpoint Protection Manager>Symantec Endpoint Protection Manager
- In theSymantec Endpoint Protection Managerlogon dialog box, type the user name (adminby default) and the password that you configured during the installation.Optionally checkRemember my user name,Remember my passwordor both, if available.
If the console has more than one domain, clickOptionsand type the domain name. Adding a domain
- To log on using a PIV card or CAC, clickOptions, and then checkLog on to a smart card(14.2 or later). In theLogin / PINmessage, type your pin number.
- To log on using two-factor authentication, type the password immediately followed by the token. If you omit the token, the logon attempt fails. If you use the Symantec VIP smartphone app, type the password, and then approve the request on the app after you clickLog On. If you do not approve the request within two minutes, the logon attempt fails.
- ClickLog On.
Logging on to the console remotely
To log on remotely, you need to know the IP address or the host name of the computer on which the management server is installed. Also, make sure that your web browser Internet options let you view content from the server you log on to and that the web browser is supported. For a list of supported web browsers, see:
To find the IP address or host name:
- Log on locally.
- On theHomepage underFavorite Reports, clickRisk Distribution by Protection Technology.
- At the bottom of theRisk Distribution by Protection Technologydialog box, look for the text: You can launch the Symantec Endpoint Protection Manager using:http://SEPMServer:9090/symantec.html.
When you log on remotely, you can perform the same tasks as administrators who log on locally. What you can view and do from the console depends on the type of administrator you are. Most administrators in smaller organizations log on as a system administrator. On Microsoft Windows Server 2008 and Windows 7, you must have administrative privileges on the computer where you access the remote console and you must run it using administrative privileges. You can configure the console icon or
Startmenu item to launch using your administrative privileges.
To launch the remote console with administrator privileges:
- Right-click theSymantec Endpoint Protection Manager Consoleicon on the Windows desktop or theSymantec Endpoint Protection Manager Consoleentry on theStartmenu.
- ClickProperties>Advanced>Run as AdministratororMore>Run as administrator.
For Windows Server 2016, use the host name of the computer on which the management server is installed.
If you installed the remote Java console with an earlier version of the product, you must reinstall it when you upgrade to a later version. Starting in 14.3, you cannot log on to the Symantec Endpoint Protection Manager thick remote console if you run a 32-bit version of Windows. The Oracle Java SE Runtime Environment no longer supports 32-bit versions of Microsoft Windows. As of 14.3, the remote web console uses JRE version 11.
To log on to the console remotely:
- Open a supported web browser and type the following address in the address box:http://SEPMServer:9090/symantec.htmlWhereSEPMServeris the host name or IP address of the management server.IP addresses include IPv4 and IPv6 (14.2 and later). You must enclose the IPv6 address with square brackets. For example:http://[SEPMServer]:9090/symantec.html
- On theSymantec Endpoint Protection Managerconsole Web Access page, click the desired console type.- If you click, a secure webpage loads so you log on remotely without the use of the Java Runtime Environment (JRE).Symantec Endpoint Protection ManagerWeb Console- If you click, the computer from which you log on must have the JRE installed to run the Java client. If it does not, you must download and install it. Follow the prompts to install the JRE, and follow any other instructions provided.Symantec Endpoint Protection ManagerConsoleThe other option is not a remote management solution. You can clickto prompt you to download the management console's certificate file. You can then import this file into your web browser if needed.Symantec Endpoint Protection ManagerCertificate
- If a host name message appears, clickYes.This message means that the remote console URL that you specified does not match theSymantec Endpoint Protection Managercertificate name. This problem occurs if you log on and specify an IP address rather than the computer name of the management server.If the webpage security certificate warning appears, clickContinue to this website (not recommended)and add the self-signed certificate.
- Follow the prompts to complete the logon process.When you log on for the first time after installation, use the account nameadmin.Depending on the logon method, you may need to provide additional information. For instance, if the console has multiple domains, clickOptionsand provide the name of the domain to which you want to log on.
- If you use the Java-based console, you may have the option to save the user name and password. ClickLog On.You may receive one or more security warning messages as the remote console starts up. If you do, clickYes,Run,Start, or their equivalent, and continue until the console appears.You may need to accept the self-signed certificate that theSymantec Endpoint Protection Managerconsole requires.