Managing the client-server connection
After you install the client, the management server automatically connects to the client computer.
Check whether the client is connected to the management server
You can check the client status icon in the client and in the management console. The status icon shows whether the client and the server communicate.
A computer may have the client software installed, but does not have the correct communications file.
Check that the client gets policy updates
Check that the client computers get the most current policy updates by checking the policy serial number in the client and in the management console. The policy serial number should match if the client can communicate with the server and receives regular policy updates.
You can perform a manual policy update and then check the policy serial numbers against each other.
Change which method you use to download policies and content to the clients
You can configure the management server to push down policies to the client or for the clients to pull the policies from the management server.
Decide whether to use the default management server list
You can work with an alternative list of management servers for failover and load balancing. The management server list provides a list of multiple management servers that clients can connect to.
Configure communication settings for a location
You can configure separate communication settings for locations and for groups.
Troubleshoot management server connectivity problems
If the management server and the client do not connect, you can troubleshoot connection problems.
For more information, see the following article: About the communication ports that Symantec Endpoint Protection uses