Checking whether the client is connected to the management server and is protected

After you install the client, check whether the clients are online and connected to the
Symantec Endpoint Protection Manager
. You can check the connection status on both the console and on the client.
  1. To check the client-management server connection
  2. To check the client-management server connection on the
    Symantec Endpoint Protection
    client, on the client computer, do one of the following tasks:
    • The client shield in the computer's taskbar has a green dot:
    • Open the client and look on the Status screen, which states that
      Your computer is protected
      and displays a green check mark: 
    • Open the client and click
      Help
      >
      Troubleshooting
      .
    For more information, see:
  3. To check the client-management server connection in
    Symantec Endpoint Protection Manager
    , in the console, click
    Clients
    and select the target group.
  4. On the
    Clients
    tab, clients that are connected display an icon with a green dot in the
    Name
    column and display a health state of
    Online
    :
    Clients that connect through
    Symantec Endpoint Protection Manager
    may not immediately display the correct online status in the cloud console. Allow for 5-10 minutes after the online status changes to see an accurate reflection of the current status.
Client status icons in the management console on the
Clients
>
Clients
tab >
Name
column
Icon
Description
The client software installation failed.
  • The client can communicate with Symantec Endpoint Protection Manager. The health state is
    Online
    .
  • The client is in computer mode.
  • The client cannot communicate with Symantec Endpoint Protection Manager. The health state is
    Offline
    .
  • The client is in computer mode.
  • The client may have been added from the console, and may not have any Symantec client software installed.
  • The client can communicate with Symantec Endpoint Protection Manager.
  • The client is in computer mode.
  • The client is an unmanaged detector.
  • The client cannot communicate with Symantec Endpoint Protection Manager.
  • The client is in computer mode.
  • The client is an unmanaged detector.
  • The client can communicate with Symantec Endpoint Protection Manager.
  • The client is in user mode.
  • The client cannot communicate with Symantec Endpoint Protection Manager.
  • The client is in user mode.
  • The client may have been added from the console, and may not have any Symantec client software installed.
  • The client can communicate with Symantec Endpoint Protection Manager at another site.
  • The client is in computer mode.
  • The client can communicate with Symantec Endpoint Protection Manager at another site.
  • The client is in computer mode.
  • The client is an unmanaged detector.
  • The client can communicate with Symantec Endpoint Protection Manager at another site.
  • The client is in user mode
More information