Exporting the client-server communications file (Sylink.xml) manually

If the client and the server do not communicate, you may need to replace the Sylink.xml file on the client computer to restore communications. You can manually export the Sylink.xml file from
Symantec Endpoint Protection Manager
on a group basis.
The most common reasons for replacing the Sylink.xml on the client are:
For more information, see:
If you need to update client-server communications for a large number of clients, deploy the Communication Update Package instead of using this method. See:
  1. To export the client-server communications file (Sylink.xml) manually
  2. In the console, click
  3. Under
    , select the group in which you want the client to appear.
  4. Right-click the group, and then click
    Export Communication Settings
  5. In the
    Export Communication Settings for
    group name
    dialog box, click
  6. In the
    Select Export File
    dialog box, locate the folder to where you want to export the .xml file, and then click
  7. Under
    Preferred Policy Mode
    , make sure that
    Computer Mode
    is checked.
  8. Click
    If the file name already exists, click
    to overwrite it or
    to save the file with a new file name.
    To finish the conversion, you or a user must import the communications setting on the client computer.