Troubleshooting Symantec Endpoint Protection
Symantec Endpoint Protection
How to troubleshoot problems with Symantec Endpoint Protection
Common issues you can troubleshoot displays the most common issues that you might encounter when you install and use
Symantec Endpoint Protection.
Fixing installation problems
You can download and run the Symantec Diagnostic Tool (SymDiag) to verify that your computers are ready for installation. The tool is provided from the Symantec Support website through Help on the management server and the client.
Handling virus outbreaks
You can prevent threats from attacking computers on your network.
If a threat does attack a client computer, you can identify and respond to the threat.
Troubleshooting content update problems
If the latest virus definitions do not update correctly on
Symantec Endpoint Protection Manageror the clients, see the following article:
Fixing communication problems
The communication channels must be open between all of the
Symantec Endpoint Protectioncomponents. These channels include the following: server to client, server to database, and server and client to the content delivery component, such as LiveUpdate.
Performing disaster recovery
In case of database corruption or hardware failure, you can restore the latest snapshot of the database if you have a database backup file.
Reducing the space in the database
You can make more space available on the database if the database size gets too large.
Troubleshooting reporting issues
You can solve various report and log issues.
Troubleshooting replication issues