Accessing reporting pages when the use of loopback addresses is disabled
If you have disabled the use of loopback addresses on the computer, the reporting pages do not display. If you try to log on to the
Symantec Endpoint Protection Managerconsole or to access the reporting functions, you see the following error message:
Unable to communicate with Reporting component
Reportspages are blank; the
Adminpages look and function normally.
To get the
Reportscomponents to display when you have disabled loopback addresses, you must associate the word localhost with your computer's IP address. You can edit the Windows hosts file to associate localhost with an IP address. See:
- To associate localhost with the IP address on computers running Windows
- Change directory to the location of your hosts file.By default, the hosts file is located in%SystemRoot%\system32\drivers\etc
- Open the hosts file with an editor.
- Add the following line to the hosts file:IPAddresslocalhost#to log on to reporting functionswhere you replaceIPAddresswith your computer's IP address. You can add any comment you want after the pound sign (#). For example, you can type the following line:192.168.1.100 localhost # This entry is the IPv4 for my console computer2001:db8:85a3::8a2e:370:7334 localhost # This entry is the IPv6 address for my console computerIPv6 is supported as of version 14.2.
- Save and close the file.