Troubleshooting computer issues with the Symantec Diagnostic Tool (SymDiag)
You can download a utility to diagnose common issues you encounter with installing and using
Symantec Endpoint Protection Manageror the
Symantec Endpoint Protectionclient.
The support tool helps you with the following issues:
- Lets you quickly and accurately identify known issues.
- When the tool recognizes an issue, the tool redirects you to the resources to resolve the issue yourself.
- When an issue is not resolved, the tool lets you easily submit data to Support for further diagnostics.
- To troubleshoot computer issues with the Symantec Diagnostic Tool
- Do one of the following tasks:
- Download the Symantec Diagnostic Tool (SymDiag) to detect Symantec product issuesFollow the procedure here:
- In either theSymantec Endpoint Protection Manageror the client, clickHelp > Download Symantec Diagnostic Tool
- Follow the on-screen instructions.