Troubleshooting connectivity problems between Symantec Endpoint Protection Manager and the Symantec Endpoint Protection client
Symantec Endpoint Protection Managerand the
Symantec Endpoint Protectionclient
If you have trouble with client and server communication, you should first check to make sure that there are no network problems. You should also check network connectivity before you call Symantec Technical Support.
You can check the communication between the client and the management server in several ways.
What to check
Look on the client to see if the client connects to the management server
You can download and view the troubleshooting file on the client to verify the communication settings.
Test the connectivity between the client and the management server
You can perform several tasks to check the connectivity between the client and the management server.
Check that the management server uses the correct server certificate
If you reinstalled
Symantec Endpoint Protection Manager, check that the correct server certificate was applied. If the management server uses a different server certificate, the server still downloads content, but the client cannot read the content. If the management server uses the wrong server certificate, you must update it.
You can verify that the management server uses the wrong server certificate by checking the following items:
Check for any network problems
You should verify that there are no network problems by checking the following items:
Recover lost client communication
If the clients have lost the communication with a management server, you can use a tool to recover the communication file.
Symantec Endpoint Protection Managerdisplays logging errors or HTTP error codes, see the following article:
Symantec Endpoint Protection ManagerCommunication Troubleshooting.