Checking the inbox logs on the management server
You can use a Windows registry key to generate logs about activity in the management server inbox. When you modify the Windows registry key, the management server generates the logs (ersecreg.log and exsecars.log). You can view these logs to troubleshoot client and server communication.
- To check the inbox logs on the management server
- On the management server, under HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SEPM, set the DebugLevel value to 3.The inbox appears in the following default location on the management server computer:SEPM_Install\data\inbox\logThe default forSEPM_Installis C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager.
- Open the log with Notepad.