Enabling and viewing the Access log to check whether the client connects to the management server
You can view the Apache HTTP server Access log on the management server to check whether the client connects to the management server. If the client connects, the client's connection problem is probably not a network issue. Network issues include the firewall blocking access, or networks not connecting to each other.
You must first enable the Apache HTTP server Access log before you can view the log.
Disable the log after you view it because the log uses unnecessary CPU resources and hard disk space.
The default for
SEPM_Installis C:\Program Files (x86)\Symantec\
Symantec Endpoint Protection Manager.
- To enable the Apache HTTP server Access log, in a text editor, open the file.SEPM_Install\apache\conf\httpd.conf
- In thehttpd.conffile, remove the hash mark (#) from the following text string and then save the file:#CustomLog "logs/access.log" combined
- Stop and restart theSymantec Endpoint Protection Managerservice and Apache HTTP server:
- To view the Apache HTTP server Access log, on the management server, open the file.SEPM_Install\apache\logs\access.log
- Look for a client computer's IP address or host name, which indicates that clients connect to the Apache HTTP server.
- Disable the Apache HTTP server Access log.