Making more disk space available to upgrade to the default Microsoft SQL Server Express database

If the
Symantec Endpoint Protection Manager
computer does not have at least 10 GB of available disk space to upgrade to the Microsoft SQL Server Express database, you may see the following message:
The upgrade wizard cannot upgrade your embedded database to a Microsoft SQL Server Express database. Either the destination drive does not have enough available disk space, or the certificate is expired or will expire within 10 days. Make sure there is at least x of free disk space and that the certificate is current to continue.
You cannot continue the upgrade process, unless you make at least 10 GB of disk space available. To increase disk space, perform the following steps.
Step 1: Remove unused files and temporary files
The Windows temporary files are located in:
  • C:\Windows\Temp
  • C:\Users\<username>\AppData\Local\Temp
Step 2: Empty the Recycle Bin
Step 3: Remove additional SEPM files
  1. If the previous steps do not reduce enough disk space, remove additional SEPM files.
    Stop the management server service using the Run command:
    net stop semsrv
  2. Move the following SEPM files to another disk drive:
    • ..\Symantec\Symantec Endpoint Protection Manager\Inetpub\ClientPackages
    • ..\Symantec\Symantec Endpoint Protection Manager\Inetpub\content
    • ..\Symantec\Symantec Endpoint Protection Manager\data\backup
    • ..\Symantec\Symantec Endpoint Protection Manager\data\inbox
  3. Restart the management server service.
Step 4: Change database backup settings
  • Make sure the
    Number of database backups to keep
    option is set to 1, the default.
  • Keep
    Back up logs
Step 5: Move files that the Symantec Endpoint Protection Manager does not use to another disk drive.