Choosing which method to upgrade the client software

You can upgrade the client using multiple ways. The method you should use depends on your environment and goals. For example, you might have a large number of clients or groups, or computers that run different versions of the client.
Some methods can take up to 30 minutes. Therefore, you may want to upgrade client software when most users are not logged on to their computers.
Methods to upgrade the client software
Method
When to use
When not to use
AutoUpgrade (Recommended for smaller environments)
  • When you have a smaller number of clients, such as 5,000 clients or fewer.
  • When you need to schedule the upgrade to occur when the upgrade does not interrupt the users' work.
  • When you use
    Symantec Endpoint Protection Manager
    and not a third-party application to deploy the client installation package.
  • When you need to upgrade either Windows or Mac clients, but not Linux clients.
  • When you want a simple upgrade method.
For more information, see:
Export a client installation package (Recommended for larger environments)
  • When you deploy the client installation package manually instead of with
    Symantec Endpoint Protection Manager
    .
  • When you deploy the client installation package with an existing third-party deployment application instead of with
    Symantec Endpoint Protection Manager
    . To use this method, you should have this infrastructure already in place.
  • When you need to upgrade Windows clients, Mac clients, and Linux clients.
For more information, see:
When you normally use
Symantec Endpoint Protection Manager
to update the clients.
Client Deployment Wizard
  • When you have a smaller number of clients, such as fewer than 250 clients.
  • When you deploy the client using
    Symantec Endpoint Protection Manager
    and not a third-party application.
  • When you want a simpler upgrade method.
Use the
New Package Deployment
. See:
When you have a large network environment, as this method does not scale well.
Download client installation files from the Broadcom Download Management page.
  • When you want to upgrade a few clients at a time in a few specific cases. For example:
    • If an issue occurs on a few computers with an older version of the client, and the newer version fixes the issue.
    • If you have a smaller number of clients to upgrade and do not want to upgrade the management server.
  • When you need to upgrade Windows, Mac, and Linux clients.
  • When you must deploy the client directly on the computer or by using a third-party deployment application instead of
    Symantec Endpoint Protection Manager
    .
You download the standalone
All Clients
installation file from the Download Management page. To do this:
For more information, see:
If you upgrade the client on computers with existing managed clients, the clients stay managed. However, if you deploy to new computers without an existing client, this method installs an unmanaged client only. You must convert the client to a managed client later to connect to the management server. See:
More information