Symantec Endpoint Protection Installation and Administration Guide

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Stopping and starting the management server service

Before you upgrade, you must manually stop the
Symantec Endpoint Protection Manager
 service on every management server in your site. After you upgrade, the service starts automatically.
If you do not stop the
Symantec Endpoint Protection Manager
 service before you upgrade the server, you risk corrupting your existing
Symantec Endpoint Protection
 database.
If you stop the management server service, the clients can no longer connect to it. If clients are required to communicate with the management server to connect to the network, they are denied access until this service is restarted.
For example, a client must communicate with the management server to pass a Host Integrity check.
  1. To stop the
    Symantec Endpoint Protection Manager
     service, click
    Start > Settings > Control Panel > Administrative Tools > Services
    .
  2. In the
    Services
     window, under
    Name
    , scroll to and right-click
    Symantec Endpoint Protection Manager
    .
  3. Click
    Stop
    .
  4. Close the Services window.
    Close the Services window or your upgrade can fail.
  5. Repeat this procedure for all installations of
    Symantec Endpoint Protection Manager
    .
    To start the
    Symantec Endpoint Protection Manager
     service, follow this procedure again, but click
    Start
     instead of
    Stop
    .
  6. To stop the
    Symantec Endpoint Protection Manager
     service using the command line, from a command prompt, type:
    net stop semsrv
  7. To start the
    Symantec Endpoint Protection Manager
     service using the command line, from a command prompt, type:
    net start semsrv