Symantec Agent installer and Symantec Download Manager error codes

You can find more information about most of the errors in the Symantec Download Manager logs. You can find the log files in the following locations:
  • Windows:
    C:\ProgramData\Symantec\FSD
    The Symantec Download Manager-related log files have the following patterns:
    • FSDLauncher-<
      date-time-stamp
      >.log
    • FSDPluginBH-<
      date-time-stamp
      >.log
    • DingExecuter-<
      date-time-stamp
      >.log
  • Mac:
    ~/Library/Logs/SymInstall.log
Error codes
Error Code
Description
0
Symantec Agent installation completed.
1
The installation requires a device restart to complete.
2
A pending restart prevented the installation from starting. This error can occur if you upgrade over an existing installation from the
Symantec Endpoint Protection
family.
3
The installation encountered an unexpected error.
4
The installation encountered an unexpected error. Check the log file for details.
6
Unable to download the installation package at this time. Try again later.
7
Completed the creation of the redistributable Windows installation package.
8
A user terminated the Symantec Download Manager during the download or installation.
9
Another instance of the Symantec Download Manager is already running.
10
Successfully initiated re-enrollment.
11
Failed to initiate re-enrollment.
13
The Symantec Download Manager is already running in the System context. You cannot run it again in a User session.
14
The
Symantec Download Manager
scheduled and registered an installation at the specified time with Windows Scheduler.
16
The specified destination folder cannot be created or used to write the file. This error can occur due to the incorrect file path or access rights issues.
17
This installation package does not support this operating system.
18
Unable to access some URLs for cloud functionality.
19
Unable to install
Data Loss Prevention
features. You must first install Protection Features.
20
One of the installation packages within the Symantec Agent installer did not install.