Rerunning a Failed Task

You can rerun a task against failed computer(s).
The task rerun works as follows:
  • You can select multiple task instances to rerun. All failed computers from the included task instances are included in the rerun task instance.
  • You can rerun only failed client tasks, not failed server tasks.
  • Rerun failed
    ignores any target that was used in the previous task instance no matter how it was created (Quick Run, Schedule against a computer list, or schedule against a Target). It reruns against the list of failed computers from the task you just ran.
Use the rerun task function only at the child Notification Server level, where you can see task status indicators. Symantec recommends that you do not rerun tasks from a parent Notification Server in a hierarchy because of time delays in replicating the data.
  1. To rerun a failed task
  2. In the Symantec Management Console, on the
    Manage
    menu, click
    Computers
    .
    You can also go directly to
    Manage > Jobs and Tasks
    and skip steps 2 and 3.
  3. Click the double arrows (>>) at the top of the list pane to navigate to the
    Software Deliveries
    container summary.
  4. Under
    Quick Delivery Tasks
    , click a task instance that failed on some of the computers and that you want to rerun on those computers.
  5. In the
    Task Status
    pane, click
    Rerun failed
    to rerun the task instance(s) on the list of computers that returned a
    Failed
    status.
  6. This action launches the
    New Schedule
    window. It pre-populates the
    Selected Devices
    field with the computers where the task instance(s) failed to run.
    If you click
    Rerun failed
    on a task instance with no failed computers, a pop-up message indicates that there are no failed computers with this task instance. When you click
    Rerun failed
    on a task instance that is in a pending or running state, no computers are listed, because the task has neither succeeded nor failed yet.
  7. Click
    Schedule
    to schedule the task to rerun on the failed computers.
    This creates a new instance of the task. The old instance is still there.
    You might encounter an error message that reads: “This task run has been deleted and cannot be viewed or rerun. Only summary data exists”. Task Management has a daily cleanup task that runs per user specifications to limit the number of working rows in the database. This prevents Task Management performance from slowing down too much. By default, every night, the cleanup task retains only the 200,000 most recent task instances. The computer count still shows all the computers that the task was run against. However, if the details of any of those task instances have been deleted, the
    Rerun failed
    does not include those tasks. As a result, there might be a discrepancy between the computer count where the task failed and the count when you click
    Rerun Failed
    .
  8. This new schedule will now show up in the
    Software Deliveries
    flipbook page. You can view which instance of the task ran or reran most recently. You can also see how many computers the task was successfully or unsuccessfully run on.