About Migrating Data to ServiceDesk

Depending on your needs, you may want to migrate data to ServiceDesk before you introduce ServiceDesk into your production environment.
Before you migrate data to ServiceDesk, make sure to import or add your users and groups. Reports cannot match closed tickets to process workers if they have not been created in ServiceDesk.
Data migration options
Option
Description
Migrate data from ServiceDesk 7.1 SP2.
You can leverage some data from ServiceDesk 7.1 SP2 in ServiceDesk
.
Migrate data from ServiceDesk 7.1 SP1.
You can leverage some data from ServiceDesk 7.1 SP1 in ServiceDesk
.
Migrate data from ServiceDesk 7.0 MR2.
You can leverage some data from ServiceDesk 7.0 MR 2 in ServiceDesk
.