Additional ServiceDesk Configurations
After you configure ServiceDesk, you may want to perform some additional configurations before you introduce ServiceDesk into your production environment.
Action | Description |
|---|---|
Create incident templates. | In Incident Management, incident templates are special incident forms containing predefined, standard values for common issues. Using templates speeds the entry of incidents and helps to standardize and increase the accuracy of the incident information. Create incident templates for any issues that are reported frequently. You can edit and update them at any time. |
Create incident subtask templates. | In Incident Management, incident subtask templates are special incident forms containing predefined, standard values for common issues. Using subtask templates speeds the subtask assignment process and helps to standardize and increase the accuracy of the information. |
Create change request templates. | In Change Management, change templates are special change forms containing predefined, standard values for common issues. Using templates speeds the entry of changes and helps to standardize and increase the accuracy of the change request information. |
Create and edit reports. | You can customize the ServiceDesk reports in the following ways:
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