Creating and Deleting Incident Types

ServiceDesk contains a set of predefined incident types that you can use to identify the general nature of an incident. If necessary, you can create your own incident types to use. You can also delete incident types.
As a best practice, do not delete incident types after they are used in your incidents.
  1. To create or delete incident types
  2. In the Process Manager portal, click
    Admin > Data > Application Properties
    .
  3. On the
    Application Properties
    page, under
    Application Properties Profiles
    , click
    ServiceDeskSettings
    .
  4. At the far right of the
    ServiceDeskSettings
    title bar, click the
    Actions
    symbol (orange lightning), and then click
    Edit Values
    .
  5. In the
    Edit Profile Definition Instance
    dialog box, scroll down to
    Incident Type
    , and under the list of incident types, click
    Edit
    .
  6. In the dialog box that appears, take any of the following actions:
    To create an incident type
    In the field at the bottom of the dialog box, type the new incident type, and then click
    Add
    .
    To delete an incident type
    To the right of the incident type, Click the
    Delete
    symbol (a red X).
  7. When you finish editing the incident types, click
    Save
    .
  8. In the
    Edit Profile Definition Instance
    dialog box, click
    Save
    .