Creating and Deleting Incident Types
ServiceDesk contains a set of predefined incident types that you can use to identify the general nature of an incident. If necessary, you can create your own incident types to use. You can also delete incident types.
As a best practice, do not delete incident types after they are used in your incidents.
- To create or delete incident types
- In the Process Manager portal, clickAdmin > Data > Application Properties.
- On theApplication Propertiespage, underApplication Properties Profiles, clickServiceDeskSettings.
- At the far right of theServiceDeskSettingstitle bar, click theActionssymbol (orange lightning), and then clickEdit Values.
- In theEdit Profile Definition Instancedialog box, scroll down toIncident Type, and under the list of incident types, clickEdit.
- In the dialog box that appears, take any of the following actions:To create an incident typeIn the field at the bottom of the dialog box, type the new incident type, and then clickAdd.To delete an incident typeTo the right of the incident type, Click theDeletesymbol (a red X).
- When you finish editing the incident types, clickSave.
- In theEdit Profile Definition Instancedialog box, clickSave.