Setting the Incident Resolution Timeout

After an incident is resolved, it appears in the affected user’s task list for verification. If the user does not respond within the specified number of days, the incident’s status is changed from Resolved to Closed.
You can set the incident resolution timeout. By default, the incident resolution timeout is set to three days.
  1. To set the incident resolution timeout
  2. In the Process Manager portal, click
    Admin > Data > Application Properties
    .
  3. On the
    Application Properties
    page, in the
    Application Properties Profile
    section, click
    ServiceDeskSettings
    .
  4. In the
    ServiceDeskSettings
    section, click the
    Action
    symbol (orange lightning) and then click
    Edit Values
    .
  5. In the
    Category: Incident Management
    section, in the
    IncidentResolutionTimeoutInDays
    field, type the number of days to wait before closing the incident.
    • One day equals 24 hours.
    • Type 0 for immediate closure.
  6. Scroll to the bottom of the page and click
    Save
    .