Setting the Location Requirement for Incident Resolution
By default, the Incident Management process does not require a location to resolve an incident. You can set whether a location is required to resolve an incident.
- To set the location requirement
- In the Process Manager portal, clickAdmin > Data > Application Properties.
- On theApplication Propertiespage, in theApplication Properties Profilesection, clickServiceDeskSettings.
- In theServiceDeskSettingssection, click theActionsymbol (orange lightning) and then clickEdit Values.
- In theCategory: Incident Managementsection, perform one of the following actions:CheckLocationRequiredToResolveIncident.Requires the support technician to specify a location to resolve the incident.UncheckLocationRequiredToResolveIncident.Does not require the support technician to specify a location to resolve the incident.
- Scroll to the bottom of the page and clickSave.