Setting the Location Requirement for Incident Resolution

By default, the Incident Management process does not require a location to resolve an incident. You can set whether a location is required to resolve an incident.
  1. To set the location requirement
  2. In the Process Manager portal, click
    Admin > Data > Application Properties
    .
  3. On the
    Application Properties
    page, in the
    Application Properties Profile
    section, click
    ServiceDeskSettings.
  4. In the
    ServiceDeskSettings
    section, click the
    Action
    symbol (orange lightning) and then click
    Edit Values
    .
  5. In the
    Category: Incident Management
    section, perform one of the following actions:
    Check
    LocationRequiredToResolveIncident
    .
    Requires the support technician to specify a location to resolve the incident.
    Uncheck
    LocationRequiredToResolveIncident
    .
    Does not require the support technician to specify a location to resolve the incident.
  6. Scroll to the bottom of the page and click
    Save
    .