About Customizing the Contents of Process Manager Portal Pages

The Process Manager portal consists of pages, from which all ServiceDesk activities are performed. The portal pages can be customized to meet your specific requirements.
Examples of the customizations that can be made are as follows:
  • An administrator configures a different
    My Task List
    page for each group.
  • An individual adds a search capability to their own
    Home
    page.
  • A support manager customizes their
    Tickets
    page and then shares it with the rest of the support group.
  • An administrator customizes a
    Process View
    page for a specific type of worker.
    For example, a high-level support technician might need additional actions.
Administrators can perform all the customization actions and can grant customization permissions to other ServiceDesk users. Non-administrator users typically have fewer options for customizing portal pages.
Customizing portal pages consists of the following actions:
  • Adding and deleting pages
  • Specifying which pages can be customized
  • Adding, editing, and deleting the Web parts that appear on a page
  • Sharing pages with other users
You can also set a portal page to be the page that opens whenever you log on to the Process Manager portal.