Making the ServiceDesk Documentation Available to Users
Each organization has specific requirements for providing documentation to their process workers and the users of the Process Manager portal. Therefore, the ServiceDesk documentation is not installed with ServiceDesk. We recommend that you download these guides and make them available to your users as needed.
To avoid the distribution of outdated documentation, you must update the documentation files when updates are available. The updated documentation files are not installed with the software updates. When you plan how to distribute the documentation to your ServiceDesk users, consider the ease of updating the documents in the future.
Step | Action | Description |
|---|---|---|
Step 1 | Download the documentation to a shared network drive or other location. | Download documents from the following page: The ServiceDesk release notes and other documentation resources contain the links to the location for downloading the documentation files. |
Step 2 | Make the documentation available to the users. | You can provide access to the documentation files in whatever way you decide is best. Some of the options that are available in ServiceDesk are as follows:
We do not recommend that you deliver copies of the documentation to individual users. The more copies of the documentation that you distribute, the harder it becomes to update all of them. |
Step 3 | Tell the users how to access the documentation. | Use the method that is best for your organization. One option is to create a Bulletin Board message that users can view in the Process Manager portal. |