About ServiceDesk Solution Software

The ServiceDesk Solution software is a component of the ServiceDesk product. It is different from the ServiceDesk application software, which provides the interface for managing service tickets and performing other service tasks. The ServiceDesk Solution software is installed on the Symantec Management Platform computer and the ServiceDesk application software is installed on the ServiceDesk server computer.
The ServiceDesk Solution software provides the following functions:
  • Management of the ServiceDesk licenses
    The Symantec Installation Manager (SIM) installs the ServiceDesk Solution software on the Symantec Management Platform and applies the ServiceDesk licenses. The ServiceDesk solution software manages the consumption of the ServiceDesk licenses.
  • Download of the installation file that is used to install ServiceDesk on the ServiceDesk server.
    In the Symantec Management Console, you can access the
    ServiceDesk Solution Console
    page that lets you download the ServiceDesk installation file to the ServiceDesk server. The ServiceDesk server is different from the Symantec Management Platform.
    On the
    ServiceDesk Solution Console
    page, you can also download the Screen Capture Utility Installer.
  • Creation of ServiceDesk incidents for the specific resources that are defined in the CMDB (Configuration Management Database).
  • Integration between ServiceDesk and the CMDB.