Adding or Removing Permissions for Groups

In ServiceDesk, a group’s permissions determine the permissions control the permissions that are granted to individual ServiceDesk users. When you assign permissions for a group, each user that is a member of that group is granted those permissions.
An administrator or other user who has the appropriate permissions can add or remove the permissions that are associated with a group.
  1. To add or remove permissions from a group
  2. In the Process Manager portal, click
    Admin > Users > Accounts > List Groups
    .
  3. On the
    List Groups
    page, under
    All Groups
    , select the group that you want to add or remove the permissions.
  4. In the right pane, at the right of the group’s title bar, click the
    Actions
    symbol (orange lightning), and then click
    Permissions
    .
  5. In the
    Permissions For Group
    dialog box, take any of the following actions:
    • Select the check box for each permission to assign to this group
    • Uncheck the checkbox for each permission to remove from this group.
    • Click
      Select All
      to add all available permissions to a group.
    • Click
      Unselect All
      to remove all permissions from a group.
  6. Click
    Save
    .