Copying Permissions Between Groups
You can copy all the ServiceDesk permissions from one group to another group.
Typically, you can import the permissions from another group when you create a new group in the Process Manager portal.
The ability to copy permissions between existing groups is useful when you import an Active Directory group. The imported groups are added with only All Users permissions by default and you must assign additional permissions yourself. Copying the permissions from another group eliminates the need to assign the permissions manually.
An administrator or other user who has the appropriate permissions can add or remove the permissions that are associated with a group.
- To copy permissions between groups
- In the Process Manager portal, clickAdmin > Users > Accounts > List Groups.
- On the List Groups page, underAll Groups, find the group for which you want to set permissions.
- At the right of the group’s title bar, click theActionssymbol (orange lightning), and then clickCopy Permissions From.
- On theCopy Permissions From Groupspage, in theGroup Namefield, specify the group from which to copy the permissions.You can type the name of the other group or clickPickto select a group from theGroup Pickerdialog box.
- ClickSave.