Copying Permissions Between Groups

You can copy all the ServiceDesk permissions from one group to another group.
Typically, you can import the permissions from another group when you create a new group in the Process Manager portal.
The ability to copy permissions between existing groups is useful when you import an Active Directory group. The imported groups are added with only All Users permissions by default and you must assign additional permissions yourself. Copying the permissions from another group eliminates the need to assign the permissions manually.
An administrator or other user who has the appropriate permissions can add or remove the permissions that are associated with a group.
  1. To copy permissions between groups
  2. In the Process Manager portal, click
    Admin > Users > Accounts > List Groups
    .
  3. On the List Groups page, under
    All Groups
    , find the group for which you want to set permissions.
  4. At the right of the group’s title bar, click the
    Actions
    symbol (orange lightning), and then click
    Copy Permissions From
    .
  5. On the
    Copy Permissions From Groups
    page, in the
    Group Name
    field, specify the group from which to copy the permissions.
    You can type the name of the other group or click
    Pick
    to select a group from the
    Group Picker
    dialog box.
  6. Click
    Save
    .