Creating a Group

Groups are collections of ServiceDesk users. The use of groups lets you assign permissions more efficiently and helps simplify the ongoing administration of ServiceDesk permissions. Instead of assigning permissions to each user individually, you can specify the permissions for a group. The permissions for a group are valid for each user who is a member of that group. ServiceDesk permissions are almost always granted at the group level rather than at the user level.
An administrator or other user who has the appropriate permissions can create ServiceDesk groups. Groups can also be added by importing them from Active Directory.
You can copy permissions from another group and assign them to the new group. If you do not copy the permissions from another group, you must assign the permissions to the new group in a separate task.
  1. To create a group
  2. In the Process Manager portal, click
    Admin > Users > Accounts > List Groups
    .
  3. On the
    List Groups
    page, at the upper right of the
    All Groups
    section, click the
    Add Groups
    symbol (white page with green plus sign).
  4. In the
    Add Group
    dialog box, perform the following actions:
    • Type the name of the new group.
    • (Optional) Copy permissions from another group.
    • (Optional) Specify the group’s home page.
    • (Optional) Specify the group’s email address
  5. Click
    Save
    .