Creating an Organizational Unit
Organizational units are large groups of ServiceDesk users or groups. A typical organizational unit might be a department within a company.
An administrator or other user who has the appropriate permissions can create organizational units.
- To create an organizational unit
- In the Process Manager portal, clickAdmin > Users > Accounts > List Organizations.
- On theList Organizationspage, at the upper right corner of the page, click theAdd Root Organizationsymbol (a white page with a green plus sign).
- In theAdd Organizationdialog box, in theOrganization Namefield, type a descriptive name for the organization.You can use special characters in the name. Duplicate names are not allowed.
- (Optional) In theDescriptionfield, type a description to further identify the organizational unit.
- ClickSave.