Creating an Organizational Unit

Organizational units are large groups of ServiceDesk users or groups. A typical organizational unit might be a department within a company.
An administrator or other user who has the appropriate permissions can create organizational units.
  1. To create an organizational unit
  2. In the Process Manager portal, click
    Admin > Users > Accounts > List Organizations
    .
  3. On the
    List Organizations
    page, at the upper right corner of the page, click the
    Add Root Organization
    symbol (a white page with a green plus sign).
  4. In the
    Add Organization
    dialog box, in the
    Organization Name
    field, type a descriptive name for the organization.
    You can use special characters in the name. Duplicate names are not allowed.
  5. (Optional) In the
    Description
    field, type a description to further identify the organizational unit.
  6. Click
    Save
    .