About Incident Close Codes
When an incident is closed, the support technician must provide a close code to indicate the nature of the resolution.
ServiceDesk contains a set of predefined close codes that are ready to use. If necessary, you can delete or add to the default close codes. You can edit the incident close codes in the Process Manage portal on the Applications Properties page.
Close codes let you select a code that indicates the nature of the resolution.
The default close codes are as follows:
- Advice Given
- Change Required
- Completed Success
- Monitoring Required
- No Fault Found
- Other
- Review Documentation
- Training Required
- Other