About the Process Manager Portal Master Settings

The Process Manager portal master settings determine the behavior of the ServiceDesk application software and portal.
The Process Manager portal master settings are established during the installation of the ServiceDesk application software. You can use the default settings or you can edit them as necessary. We recommend that you review the settings to familiarize yourself with them and then customize them for your organization.
Examples of the types of settings that you might change are as follows:
  • Settings under the
    Account Management
    section
    Password Expire Months
    ,
    Register Fail e-mail address
    , and
    Security Question 1
  • Settings under the
    Workflow Settings
    section
    Workflow Task Due Date
    and
    Workflow Task Late Date
Do not change the settings for URLs or disable check boxes without fully understanding the ramifications. Few organizations need to change that type of information.
The portal master settings are arranged in sections. Expand each section to see the settings that appear there.