Adding and Deleting Incident Close Codes

ServiceDesk contains a set of predefined close codes that are used when an incident is resolved. If necessary, you can delete or add to the default close codes.
Deleting a close code does not affect any process tickets that contain that close code. The tickets retain the close code, which is visible as usual when you view the tickets. Any reports that refer to a deleted close code still work.
  1. To add or delete incident close codes
  2. In the Process Manager portal, click
    Admin > Data > Application Properties
    .
  3. On the
    Applications Properties
    page, under
    Application Properties Profiles
    , click
    ServiceDeskSettings
    .
  4. At the far right of the
    ServiceDeskSettings
    title bar, click the
    Actions
    symbol (orange lightning), and then click
    Edit Values
    .
  5. In the
    Edit Profile Definition Instance
    dialog box, scroll down to
    CloseCodes
    , and under the list of close codes, click
    Edit
    .
  6. In the dialog box that appears, take any of the following actions:
    To add a close code
    In the box at the bottom of the dialog box, type the new close code, and then click
    Add
    .
    To delete a close code
    Click the
    Delete
    symbol (a red X) to the right of the close code.
  7. When you finish editing the close codes, click
    Save
    .
  8. In the
    Edit Profile Definition Instance
    dialog box, click
    Save
    .