Adding and Deleting Incident Close Codes
ServiceDesk contains a set of predefined close codes that are used when an incident is resolved. If necessary, you can delete or add to the default close codes.
Deleting a close code does not affect any process tickets that contain that close code. The tickets retain the close code, which is visible as usual when you view the tickets. Any reports that refer to a deleted close code still work.
- To add or delete incident close codes
- In the Process Manager portal, clickAdmin > Data > Application Properties.
- On theApplications Propertiespage, underApplication Properties Profiles, clickServiceDeskSettings.
- At the far right of theServiceDeskSettingstitle bar, click theActionssymbol (orange lightning), and then clickEdit Values.
- In theEdit Profile Definition Instancedialog box, scroll down toCloseCodes, and under the list of close codes, clickEdit.
- In the dialog box that appears, take any of the following actions:To add a close codeIn the box at the bottom of the dialog box, type the new close code, and then clickAdd.To delete a close codeClick theDeletesymbol (a red X) to the right of the close code.
- When you finish editing the close codes, clickSave.
- In theEdit Profile Definition Instancedialog box, clickSave.