Migrating to ServiceDesk
The migration to ServiceDesk requires that you follow a specific process. The process that you follow depends on your previous version.
Version | Description |
|---|---|
ServiceDesk 7.1 SP2 | Migrate to ServiceDesk without upgrading your instance of the Symantec Management Platform version 7.1 SP2. |
ServiceDesk 7.1 SP1 | Migrate to ServiceDesk and upgrade your instance of the Symantec Management Platform. |
ServiceDesk 7.1 | Migrate to ServiceDesk and upgrade your instance of the Symantec Management Platform. |
ServiceDesk 7.0 | Migrate to ServiceDesk and migrate your instance of the Symantec Management Platform. |