Migrating to ServiceDesk

The migration to ServiceDesk requires that you follow a specific process. The process that you follow depends on your previous version.
Scenarios for migrating to ServiceDesk
Version
Description
ServiceDesk 7.1 SP2
Migrate to ServiceDesk without upgrading your instance of the Symantec Management Platform version 7.1 SP2.
ServiceDesk 7.1 SP1
Migrate to ServiceDesk and upgrade your instance of the Symantec Management Platform.
ServiceDesk 7.1
Migrate to ServiceDesk and upgrade your instance of the Symantec Management Platform.
ServiceDesk 7.0
Migrate to ServiceDesk and migrate your instance of the Symantec Management Platform.