Running Configuration Item Maintenance Tasks

CMDB Solution lets you model configuration items for any component in your environment and the relationships between them in a centralized database. It lets you identify all components and relationships and to instigate any required changes. The solution actively manages configuration items according to user-specified instructions in jobs, tasks, configuration policies, and custom CMDB rules.
This task is a step in the process for managing configuration items.
  1. To run configuration item maintenance tasks
  2. In the Symantec Management Console, on the
    Manage
    menu, click
    Jobs and Tasks
    .
  3. In the left pane, under
    Jobs and Tasks
    , expand
    System Jobs and Tasks > Service and Asset Management > CMDB
    , and then click one of the following tasks:
    Assign Computer's Ownership to be the Primary User
    This task lets you synchronize the owner of a computer asset with the primary user who is reported through basic inventory. By default, the primary user of a computer is the person who has logged in the most during a particular month. This information is stored in a
    Inv_AeX_AC_Primary_User
    table.
    The recommended schedule is to run the task daily during off peak hours.
    Clean Ownership
    This task resolves conflicts between the
    Asset User Owners
    resource association and the
    Ownership Details
    data class. Ownership conflicts can occur when several departments or users own the same resource. The
    Asset User Owners
    resource association associates an asset with a user resource or a department resource, and the
    Ownership Details
    data class keeps track of the ownership percentage. If the
    Clean Ownership
    task finds a conflict between the
    Asset User Owners
    resource association and the
    Ownership Details
    data class, the ownership resource association takes precedence, and the data class is updated.
    The recommended schedule is to run the task every 12 hours.
    Duplicate Computer Merge
    This task automatically merges the computers that have identical
    System Number
    ,
    Serial Number
    , or
    Barcode
    in the Configuration Management Database (CMDB).
    When you use the
    Duplicate Computer Merge
    task to merge computers, the following restrictions apply:
    • The
      Duplicate Computer Merge
      task only lets you merge two computers that have duplicate system numbers, serial numbers, or barcodes in CMDB.
    • One of the duplicate computers to be merged must be a managed computer and the other must be an unmanaged computer. You cannot merge two unmanaged computers.
    The recommended schedule is to run the task daily during off-peak hours.
    Duplicate User Merge
    This task merges the users that have duplicate
    UserId
    and
    Domain
    or
    Given Name
    and
    Surname
    information in the CMDB.
    The recommended schedule is to run the task daily during off-peak hours.
    Inventory Clean Up
    This task deletes inventory data from the Asset Management Suite inventory data classes and the Inventory Solution data classes for the resources that are no longer in use. After inventory data for a resource is deleted, financial and other non-inventory data is still available.
    The recommended schedule is to run the task daily during off-peak hours.
    Inventory To Asset Synchronization
    This task synchronizes the following data contained in both the Asset Management Suite data classes and the inventory data classes:
    • Serial Number
    • System Number
    • Manufacturer
    • Model
    If the task detects that the Asset Management Suite data classes already contain data for any of these items, it does not overwrite the data in the Asset Management Suite data classes with the inventory data.
    The recommended schedule is to run the task daily during off-peak hours.
    Resource Merge Rule
    To merge duplicate resources for resource types other than computers and users, you must create a merge rule with the
    Resource Merge Rule
    task.
    The recommended schedule is to run the task daily during off-peak hours.
    Update Network Resource Location
    This task uses asset subnet information gathered from the most recent inventory scan to automatically update the location data of an asset.
    The recommended schedule is to run the task daily during off-peak hours.
    The
    Ignore
    filter lets you ignore computers that have the same IP address from a subnet.
    Update Organizational Hierarchy
    This task updates the
    Organizational Hierarchy
    groups to match the associations in the database.
  4. Set
    Default Task Parameters
    , if required.
  5. Click
    Save changes
    .
  6. In the
    Task Status
    section, click
    New Schedule
    .
  7. In the
    New Schedule
    dialog box, schedule the task, and then click
    Schedule
    .