Accessing a report

You can view a report from the console or from the Mail Security Reports folder. If you view a report from the console, you must be in a server view.
The Reports page in the console displays the following information:
Name
Indicates the name of the report
Type
Indicates the type of report (Detailed or Summary)
Date Created
Indicates the date and time that the report was generated
Format
Indicates the output format (PDF, HTML, or CSV)
Template Name
Indicates the template from which the report was generated
Status
Indicates the current status of the report generation
The report statuses are as follows:
  • Ready: The report is generated and can be viewed.
  • Generating: The report generation is in progress.
  • Failed: The report generation has failed. The event is logged to the Windows Application event log.
A report can only be viewed when its status is Ready.
A generated report (scheduled or on demand) is also automatically saved in its own folder in the Mail Security Reports folder. You can browse to the folder location and view the report file.
The file is automatically deleted from the Mail Security Reports folder when you delete a report in the console.
  1. To access a report from the console
  2. In the console on the primary navigation bar, click
    Reports
    .
  3. In the sidebar under Views, click
    Reports
    .
  4. In the content pane in the Reports table, do one of the following:
    • Select the report that you want to view, and in the sidebar under Tasks, click
      View report
      if you are in a server view. Click
      View consolidated report
      if you are in a group view.
    • Double-click the report.
  5. To access a report from the Mail Security Reports folder
  6. Right-click on the
    Start
    menu and select
    Explore
    .
  7. Browse to the Mail Security Reports folder.
    The default location is as follows:
    \Program Files\Symantec\SMSMSE\7.9\Server\Reports
  8. Double-click the report folder that contains the report that you want to view.
  9. Do one of the following:
    For a report in .html format
    Double-click the file to view it. The report appears the same as if it were accessed from the console.
    For a report in .pdf format
    Double-click the file to view it.
    You must have Adobe Acrobat Reader installed to view reports generated in .pdf format.
    For a report in .csv format
    Open the .csv file in a program such as Microsoft Excel to view it.
    Files that are created in .csv format contain raw data and must be viewed in a program that can interpret the data.