Configuring the scan timeout settings in a policy

When a client sends a file to Symantec Protection Engine to scan, Symantec Protection Engine returns a response after it scans the file. The larger the file, the longer Symantec Protection Engine takes to scan the file. If you specify a small value for scan timeout, a timeout error gets generated. You can specify a larger scan timeout value to avoid the scan timeout error. The maximum scan timeout value that you can enter is 86400 seconds (24 hours) while the default value is 0 second.
These settings are also available in
configuration.xml
file.
To configure scan timeout settings
  1. In the centralized console, navigate to the
    Policies > Storage Policies
    .
  2. Click the
    +
    icon on the top right corner of the page.
  3. Under
    System > Configure Scan Timeout
    , configure the following settings:
    Configure Scan Timeout
    Scan Timeout (Seconds)
    Provide a scan timeout value. The timeout value must be between 0  and 86400 seconds.
    By default, it is set to 0 second.
    Bypass Scan Timeout Event
    Select the checkbox to enable this option.
    When the scan time out occurs, Symantec Protection Engine logs an event when files are not fully scanned.
    By default, it's disabled.
  4. Click
    Save
    .