Configuring the scan timeout settings in a policy
When a client sends a file to Symantec Protection Engine to scan, Symantec Protection Engine returns a response after it scans the file. The larger the file, the longer Symantec Protection Engine takes to scan the file. If you specify a small value for scan timeout, a timeout error gets generated. You can specify a larger scan timeout value to avoid the scan timeout error. The maximum scan timeout value that you can enter is 86400 seconds (24 hours) while the default value is 0 second.
These settings are also available in
configuration.xml
file.To configure scan timeout settings
- In the centralized console, navigate to thePolicies > Storage Policies.
- Click the+icon on the top right corner of the page.
- UnderSystem > Configure Scan Timeout, configure the following settings:Configure Scan TimeoutScan Timeout (Seconds)Provide a scan timeout value. The timeout value must be between 0 and 86400 seconds.By default, it is set to 0 second.Bypass Scan Timeout EventSelect the checkbox to enable this option.When the scan time out occurs, Symantec Protection Engine logs an event when files are not fully scanned.By default, it's disabled.
- ClickSave.