How the Expiry Monitor Thread Works
The Expiry Monitor thread is responsible for marking all the cases that have expired since the last time the thread ran. It wakes up at a much lesser frequency than the .
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The
Expiry Monitor
thread is responsible for marking all the cases that have expired since the last time the thread ran. It wakes up at a much lesser frequency than the Queue Monitor Thread.This thread works as follows:
- At a predefined interval the Expiry Monitor fetches a list of all cases:
- That is in the OPEN or NEW state.
- For which the case update time is more than the configured expiration time.
- Next, the thread updates the status of all cases that are identified in the preceding step as EXPIRED in theAdvanced Authenticationdatabase.
- The thread goes back to sleep.