How the Expiry Monitor Thread Works

The Expiry Monitor thread is responsible for marking all the cases that have expired since the last time the thread ran. It wakes up at a much lesser frequency than the .
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The
Expiry Monitor
thread is responsible for marking all the cases that have expired since the last time the thread ran. It wakes up at a much lesser frequency than the Queue Monitor Thread.
This thread works as follows:
  1. At a predefined interval the Expiry Monitor fetches a list of all cases:
    • That is in the OPEN or NEW state.
    And
    • For which the case update time is more than the configured expiration time.
    The Expiry Monitor looks for cases that have not been worked upon and for which no new alerts have been generated.
  2. Next, the thread updates the status of all cases that are identified in the preceding step as EXPIRED in the
    Advanced Authentication
    database.
  3. The thread goes back to sleep.