Case Activity Report

The Case Activity Report displays information related to the overall activity on cases in the system, as explained in the following table.
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The Case Activity Report displays information related to the overall activity on cases in the system, as explained in the following table.
Field
Description
Cases Handled Through
Specifies the Queue to which the case belongs. Typically, the Customer Service Representatives Workflow of Cases handles these cases.
The entries in the
Inbound Calls
row summarize the activity details for cases that the Customer Service Representatives Customer Calls handles.
Period
Indicates the period for which the report was generated. This report can be generated for the following periods:
By Month
Last 7 Days
Yesterday
By Date Range
Note:
You can see the day-to-day activity details for the period you specified by clicking the RM_3.1--report_down_button button.
Cases Opened
Indicates the total number of new cases that were opened in the specified Period.
Cases Closed
Indicates the total number of existing cases that were closed in the specified Period.
Case Activity Count
Indicates the total number of activities that were performed on the cases in the specified Period.