Forgot Your Password
If the users forget their offline password, then they can set a new offline password by using the Arcot Offline Tool.
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If the users forget their offline password, then they can set a new offline password by using the Arcot Offline Tool.
Users need to perform the following steps to reset their offline password:
- Right-click the Arcot Offline Tool available in the system tray.
- Select the Forgot Your Password? option.The Forgot Your Password dialog appears.
- Enter the following information in this dialog:
- Online Password: ArcotID PKI password.
- New Offline Password: The password that is used for offline access.
- Confirm Offline Password: Re-enter the new offline password. This value must be same as that entered in the Confirm Offline Password field.
- Click OK to reset the offline password.If the password reset was successful, then "Offline password registration was successful" message appears.If the user enters a wrong online password in Step 3, then an appropriate error message appears. In this case, the user must repeat Step 1 to Step 4.
- Click OK to continue.