Searching for Cases
cara
You can search for specific transactions by using either the search criteria or Case ID. This topic guides you through the steps for:
What are the Fields in the Transaction Summary Page explains the fields that you will see in a typical Transactions Summary.
How to Search for Cases Using Search Criteria
To search for cases based on search criteria:
- Ensure that you are logged in with proper credentials (GA or OA.).
- Activate theCase Managementtab in the main menu.
- Under theCase Managementsection, click theSearch Caseslink.
- From theSelect Organizationlist, select the organization whose data you want to filter in the report.When the administrator has access to multiple perspectives in the system, theALL ISSUERSandALL ACQUIRERSoptions are available in theSelect Organizationdrop-down list. Otherwise, you see theALLorganizations option.The Search Cases page for criteria-based search appears.
- Enter the user identification information.The field differs based on the channel configured for the organization, as follows:
- Default, ATM, POS, ECOM:Enter User Name
- 3DSecure:Enter Card Number
- IMPS:Enter User Name
- Acquirer Organization ATM and POS:Enter Terminal ID
If you selectedALL ISSUERS,ALL ACQUIRERS, orALLorganizations in Step 4, this field is not enabled. - From theCase Statuslist, select the status of the case that you want to view.
- To filter the cases based ononeof the following criteria:
- Select the pre-defined date range based on which you want to filter the case data in theCase Date FromandTofields.
- Select theLast Casesoption and then select the time interval (in minutes) for which you want to see the latest cases that were generated.
- SelectDecrypt Sensitive Informationif you want to display the data in clear text.
- ClickSubmitto generate the Cases Summary page.
For a description of the fields on the Cases Summary page, see How to Use Cases Summary Page Fields.
How to Search for Cases Using Case ID
To search for cases based on case ID:
- Ensure that you are logged in with proper credentials (GA or OA.)
- Activate theCase Managementtab in the main menu.
- Under theCase Managementsection, click theSearch Caseslink.
- From theSelect Organizationlist, select the organization whose data you want to filter in the report.When the administrator has access to multiple perspectives in the system, theALL ISSUERSandALL ACQUIRERSoptions are available in theSelect Organizationdrop-down list. Otherwise, you see theALLorganizations option.
- ClickSwitch to Case ID Based Search.The Search Cases page for case ID based search appears.
- Enter theCase IDof the case that you want to search.
- SelectDecrypt Sensitive Informationif you want to display the data in clear text.
- ClickSubmitto generate the Cases Summary page.
For a description of the fields on the Cases Summary page, see How to Use Cases Summary Page Fields .
What Are the Cases Summary Page Fields
The following table describes the fields listed in the Cases Summary page.
Field
| Description
|
Case ID | Click the Case ID link to look into the details of the case. |
User Name/Terminal ID/Beneficiary IMPSID |
|
Organization | The organization to which the user belongs. |
Case Status | The status of the case. The possible values are:
|
Advice ID | The action suggested by RA after evaluating the Risk Score of the transaction. The possible values are:
|
Queue Name | The name of the Queue to which the case belongs. |
Matched Rule | The rule that matched and for which RA generated the case. |
To view further details of the case and to work on the case, click the
Case ID
link on the Cases Summary page.