Case Activity Report
The Case Activity Report displays information related to the overall activity on cases in the system, as explained in the following table.
aa821test
The Case Activity Report displays information related to the overall activity on cases in the system, as explained in the following table.
Field
| Description
|
Cases Handled Through | Specifies the Queue to which the case belongs. Typically, the Customer Service Representatives Workflow of Cases handles these cases. |
The entries in the Inbound Calls row summarize the activity details for cases that the Customer Service Representatives Customer Calls handles. | |
Period | Indicates the period for which the report was generated. This report can be generated for the following periods: By Month Last 7 Days Yesterday By Date Range Note: You can see the day-to-day activity details for the period you specified by clicking the button. |
Cases Opened | Indicates the total number of new cases that were opened in the specified Period. |
Cases Closed | Indicates the total number of existing cases that were closed in the specified Period. |
Case Activity Count | Indicates the total number of activities that were performed on the cases in the specified Period. |
button.