Installing and Using VPN Client

This section lists the following key concepts of VPN Client
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VPN Client Concepts and Limitations
This section lists the following key concepts of VPN Client
  • Configurable Parameter to Terminate the VPN Client Application
    An administrator can configure the VPN Client application to terminate when the ArcotID authentication succeeds. On successful authentication, the VPN Client application passes control to the Cisco VPN client application installed on your computer.
    The administrator can configure the VPN Client application to run in one of the following modes:
    • The VPN Client application terminates and the Cisco VPN client application icon appears in the system tray.
    • The VPN Client application minimizes to the system tray and the Cisco VPN client application icon does not appear in the system tray.
  • Pop-Up Menu for Text Fields
    When you right-click any of the text fields in the VPN Client user interface, a pop-up menu is displayed with the following options:
    • Cut
    • Copy
    • Paste
    • Select All
    If a text field is not editable, then you can only perform Copy and Select All operations.
  • Auto Copy Selected Text to Clipboard
    An administrator can configure VPN Client to automatically copy selected text to the system Clipboard. For example, when you select the content in a text field, the contents of the text field are automatically copied to the system Clipboard.
  • Support for Proxy Server
    An administrative user can configure VPN Client to submit the user’s authentication request through a proxy server. To set up proxy server support in VPN Client, select one of the following options in the VPN Client proxy server settings screen:
    • Use System Settings (Internet Options)
    • Proxy Required
    For more information about configuring proxy server settings in VPN Client, see Configuring VPN Client to Work With a Proxy Sever.
  • Using Internet Explorer Settings for Proxy Detection
    VPN Client can now detect proxy settings based on configurations that you specify in the Local Area Network (LAN) Settings dialog box of Internet Explorer. You can enable this feature by selecting Use System Settings (Internet Options) in the VPN Client proxy settings window.
    To access the Local Area Network (LAN) Settings dialog box from Internet Explorer 7 and 8, do the following:
    1. From the Tools menu, select Internet Options.
      The Internet Options dialog box opens.
    2. Click the Connections tab, and then click LAN Settings.
      The Local Area Network (LAN) Settings dialog box opens.
    You can also access the Local Area Network (LAN) Settings dialog box directly from your Windows operating system. To access this dialog box through the Classic Start menu of Windows XP, do the following: 
    1. Browse to Start > Settings > Control Panel > Internet Options.
      The Internet Properties dialog box opens.
    2. Click the Connections tab, and then click LAN Settings.
      The Local Area Network (LAN) Settings dialog box opens.
    Depending on the version of your Windows operating system, the procedure to access this dialog box might differ.
    In the Local Area Network (LAN) Settings dialog box, depending on your requirement, you can select the following options:
    • Automatically detect settings
    • Use automatic configuration script
    • Use a proxy server for your LAN
  • Keyboard Shortcut to Access the Proxy Server Screen
    You can use the Ctrl+Alt+P keyboard combination to access the proxy server configuration screen of the VPN Client application.
Limitations of VPN client
  1. User Profiles Cannot Reside on a Network Location. CA VPN Client does not support the storage of user profiles on a network location. The User Profile directory must be available locally on the system running the client.
  2. Issue with Duplicate User Names
    1. If two users with the same name are present in two different organizations, of which one is the Default Organization (DEFAULTORG), then CA AuthID authentication fails under the following conditions:
      1. •             the authentication profile was created without specifying the organization name.
      2. •             If the CA AuthID for the other user is already present on the system.
  3. Multi-Byte Data Not Supported for CA VPN Client. Internationalization (multi-byte data) for CA VPN Client is not supported.
Before You Begin
Before installing VPN Client, ensure that the following requirements are met:
  • You have the Cisco VPN client application installed and configured on your system.
    Refer to the Cisco VPN documentation for more information on installing and configuring the Cisco VPN client application.
  • You are able to successfully establish a connection to your Cisco VPN server.
    Refer to the Cisco VPN documentation for more information on establishing a connection with your Cisco VPN server.
  • You have authentication credentials (ArcotID) to log in to the VPN Client application.
    Contact your system administrator to obtain your credentials to log in to the VPN Client application.
  • At least one profile is configured in the Cisco VPN client.
    Refer to the Cisco VPN documentation for more information on this.
  • You have removed any previous version of the VPN Client application from your system.
  • If you are using SSL to communicate with CA Adapter, then ensure that the required root certificates are available on your system.