Case Role Privilege Summary
The following table summarizes the privileges (Y represents Yes, N represents No) available to the case roles discussed in the preceding sections.
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The following table summarizes the privileges (Y represents Yes, N represents No) available to the case roles discussed in the preceding sections.
Privilege
| CSR
| Queue Manager
| Fraud Analyst
|
Manage Inbound Calls | Y | N | N |
Work on Cases | Y | N | N |
Manage Queues | N | Y | N |
Rebuild Queues | N | Y | N |
View Queue Status | N | Y | N |
Analyze Transactions | N | N | Y |