Case Role Privilege Summary

The following table summarizes the privileges (Y represents Yes, N represents No) available to the case roles discussed in the preceding sections.
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The following table summarizes the privileges (Y represents Yes, N represents No) available to the case roles discussed in the preceding sections.
Privilege
CSR
Queue Manager
Fraud Analyst
Manage Inbound Calls
Y
N
N
Work on Cases
Y
N
N
Manage Queues
N
Y
N
Rebuild Queues
N
Y
N
View Queue Status
N
Y
N
Analyze Transactions
N
N
Y