Start CA Risk Authentication Services

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You can automatically start the CA Risk Authentication services when you install by selecting the Start CA Risk Authentication Service,  Start CA Risk Authentication Case Management Service options during the installation. 
Automatic start for the CA Risk Authentication and CA Risk Authentication Case Management services is available for Windows only.
Do not select the start services option when you
  • install the product on a new database (MSSQL only)
  • upgrade from 8.x to this version.
  • configure the database environment in Master Master Replication, see Master Master Replication Support
You can start the services
manually
.
To start CA Risk Authentication Server or Case Management Queuing Services, there are different instructions for Linux and Windows.
3
Start Services on Linux
Start the CA Risk Authentication Server Service
Follow these steps:
  1. Run the following command:
    source 
    <install_location>
    /ca/advauth/sbin/arrfenv
    In this command, replace
    <install_location>
    with the path of the directory in which CA Risk Authentication has been installed.
  2. Navigate to the following directory:
    install_location/ca/advauth
    /bin/
  3. Run the following command:
    ./riskfortserver start
    To stop CA Risk Authentication Server, navigate to the bin directory and enter the ./riskfortserver stop command.
CA Risk Authentication Case Management Queuing Service
Follow these steps:
  1. Run the following command:
    source 
    <install_location>
    /ca/advauth/sbin/arrfenv
    In this command, replace
    <install_location>
    with the path of the directory in which CA Risk Authentication has been installed.
  2. Navigate to the following directory:
    install_location
    /ca/advauth/
    bin
    /
  3. Run the following command
    ./casemanagementserver start
    If you want to stop Case Management Service, then navigate to the bin directory and enter the ./casemanagementserver stop command.
Start Services on Windows
Start the CA Risk Authentication Server Service
Follow these steps:
  1. Click the Start button on your desktop window.
  2. Navigate to Settings, Control Panel, Administrative Tools,
    Services
    .
  3. Locate and double-click
    CA Risk Authentication
    Service
    .
  4. Click
    Start
    in the service window.
To stop CA Risk Authentication Server, follow Steps 1 and 3, and click
Stop
on the service window.
Risk Authentication Case Management Queuing Service
Follow these steps:
  1. Click Start - Settings, Control Panel, Administrative Tools,
    Services
    .
  2. Double-click
    CA Risk Authentication Case Management Service
    .
  3. Click
    Start
    on the service window.
To stop CA Risk Authentication Case Management Service, follow Steps 1 and 3, and click
Stop
on the service window.
Verify the Start Services
Verify the start and stop activities of CA Risk Authentication from the logs file.
For Risk Authentication
Go to arcotriskfort.log, see 
Logger initialized successfully 
message for Start Services confirmation. Alternatively, go to arcotriskfortstartup.log, see 
CA Risk Authentication Service READY.
Similarly, Go to arcotriskfort.log, see 
CA Risk Authentication Service is STOPPED! 
message for Stop Services confirmation
.
For Case Management
Go to arcotriskfortcasemgmtserver.log, see
Logger initialized successfully
message for Start Services confirmation. 
Alternatively, go to arcotriskfortcasemgmtserverstartup.log, see
CA Risk Authentication Service READY
.