Analytic Category

CA Identity Portal provides analytic categories to view the statistics related to an entitlement. You can view the statistics for an entitlement for a specific period.
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CA Identity Portal provides analytic categories to view the statistics related to an entitlement. You can view the statistics for an entitlement for a specific period.
The Analytic Category provides details such as, the average SLA (in hours), the number of requests in graphical format for an entitlement for the selected date range. Use the Analyze button to view additional parameters such as Requester’s Region, Requestee’s Department in graphical format.
This article contains the following sections:

Access the Analytic Category

You can access the Analaytic Category from the home page of the CA Identity Portal UI.
Follow these steps:
  1. Log in to the CA Identity Portal User Console.
  2. Click
    Analytics
    above the menu.
  3. Enter a process name for which you want to view the data.
    Example:
    Network Access
  4. Select the date range.
  5. Click
    Go
    .
    All charts related to the selected process are displayed.
  6. If necessary, click the
    Sub process
    dropdown to select related sub processes.
  7. Use the options above the chart to change the units, to change the view, and to export the data.
  8. Click
    Analyze
    to get more detailed charts for the selected process.
  9. Click
    Workflow
    to view the complete workflow of the selected process.
  10. Click any approver in the workflow diagram to view more details of all the approvers.

Configure the System for Data Collection

By default, CA Identity Portal does not collect statistical data on permission or module actions. Enable the configuration options using the Admin UI to collect the statistics.
  1. Configure directly on the permission or module action.
    Permission
    1. Navigate to the Access Catalog, Entitlement Tree.
    2. Locate the desired permission.
    3. In the right panel, click Analytics Views.
    4. Click Select Analytics.
    5. Using the state attribute, select whether to enable, disable, or use the system default configuration.
    Module Action
    1. Navigate to the relevant module and locate the module action.
    2. Click Select Analytics.
    3. Using the state attribute, select whether to enable, disable, or use the system default configuration.
  2. Elements that are configured with state as “default behavior” collects data only according to the system behavior. To configure the system behavior, do the following:
    1. Log in to the Admin UI.
    2. Click Administration, General Configurations.
    3. Update the value in the Default behavior for data collection dropdown as required.
    4. If set as Enabled, data is collected for all permissions and module actions that are configured with “default behavior”

Understanding Analytics Views

Upon every request, CA Identity Portal evaluates the request and based on the configuration decides whether to collect statistical data.
If the system is configured to collect data on an element in a request (permission or module action), then the system collects the Average SLA, Max SLA, Min SLA, and Number of executions for requests containing that element. An administrator can chose to collect the data based on a specific “view”.
For example, in an organization that has a process that creates contractors in place, an administrator can see how many requests were performed by each department and the average SLA for each one of these departments, in the analytics dashboard. To view the data, configure an Analytics View which points as to where the department information is located in the Create Contractor request.
You can create an Analytics View based on one of the following elements:
  • Information from the requester attributes.
    Example:
    The department the requester is associated to, the requester’s title, and so on.
  • Information from the subject of the request.
    Example:
    The city of the target user.
  • Information from attributes in the form of the request (Form Property).
When configuring Analytics View, the following needs to be configured:
  • The permission or module action on which the Analytics View needs to be collected.
  • The element in the request from which the information should be collected.
  • The name which describes that information.
Following are some examples of Analytics Views:
  • Based on the requester’s department.
  • Based on the Computer Brand specified in the form in the attribute %BRAND%.
  • Based on the target user country.
Apply to all
Use this option to associate the Analytics View on all permissions and module actions in the system. If enabled, this view cannot be linked specifically to a permission or module action, since it is already applied to all elements.
In case a form is used extensively by many elements in the system, associate the Analytics View with the form property on that form to apply to all permissions or module actions using that form.
Create an Analytic Category
Use the Admin UI to create an Analytic Category.
Follow these steps:
  1. In the Admin UI, navigate to
    Elements
    ,
    Analytic Category
    ,
    Create
    .
  2. Specify a name.
  3. Select one of the following values for Collect Data on:
    • The Person performing the request
    • The Subject of the request
    • Information provided in the request
  4. Select a user attribute or object type based on the option selected in the previous step.
  5. Select
    Enabled
    to enable the Analytics View immediately after creation. You can enable the same at a later time too.
  6. If necessary, select
    Collect on all relevant requests
    ..
  7. Click
    Create
    .
    The Analytic Category is created.
    You can select the Analytics View for a specific entitlement from the Entitlement Tree in the Admin UI.