CA Cloud Service Management Connection Settings
Ensure that you assign the Webservices role to the user who configures CA Cloud Service Management.
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Prerequisites
Ensure that you assign the
Webservices
role to the user who configures CA Cloud Service Management.Parameters
To integrate with CA Cloud Service Management, provide the following parameters:
- URLSpecifies the URL that is used to connect to CA Cloud Service Management system.Example:https://xxx.saas.ca.comDefault:https://cacsmwebservice_host_name
- UsernameSpecifies the user name that is used to connect to CA Cloud Service Management.Example:[email protected]
- PasswordSpecifies the password that is used to connect to CA Cloud Service Management.
- CACSMClient URLSpecifies the CACSMClient URL that is used for LaunchIncontext URL. LaunchIncontext redirects the end user to the specific CA Cloud Service Management service desk incident ID..Example:https://xxx.saas.ca.comDefault:https://cacsmclient_host_name
- (optional)Service Desk ProxyServerSpecifies any proxy server in the environment that is used to connect to CA Cloud Service Management.Example:proxy.xxx.com
- (optional)Service Desk ProxyPortSpecifies the proxy port that is set up and used to connect to CA Cloud Service Management.Example:80
- (optional)Service Desk ProxyUserSpecifies the user name that is used with the proxy server.
- (optional)Service Desk ProxyPasswordDefines the password of the proxy user name.
- Enable Incident ValidationEnables incident validation with the service desk against the incident ID. If the incident validation option is enabled, the incident ID is validated when the privileged account request is created.If this parameter is not checked when you click Submit, your settings are saved but incident validation for Privileged Account Requests is not enabled.
- AdvancedEnables the user to configure incident fields to create Incident Queries with combinations of values that are used to validate service desk incidents. To configure the queries, select the advanced box and enter the query values in the Incident Query field.Default:status==open
Note:
The optional proxy parameters are used only for proxy connections. The values for these parameters depend on system requirements.Advanced Parameter Values
To configure CA Cloud Service Management incident queries, use the following Advanced incident field values:
- ImpactValues:high, low, medium, none
- PriorityValues:critical, high, low, medium, none
- SeverityValues:critical, informational, major, minor, normal, warning
- StatusValues:active, approved, closed, complete, escalated, new, pending, queued, resolved, submitted
- UrgencyValues:high, low, medium, none
Incident Query Examples
- Possible query values:status==active, status==new, status==openNew
- Operators used for combined query with multiple fields:&& (and), || (or)Example: (urgency==Immediate&&priority==highpriority)||(status==AwaitingVendor&&impact==entireorganization)
- Query to ignore any field:urgency!= high
For more information about CA Cloud Service Management, see the CA Cloud Service Management documentation.